- For US-based customers, we have a 30-day return policy. Returned products must be in their original condition, unwashed, and with tags and original packaging. If returned in used or damaged condition, they may be subject to a restocking fee of up to 30%.

- We will send you a pre-paid shipping label. Your refund goes into motion the moment we receive and verify your package. 

- We can only process your return if it is returned through our returns process. 

- Returns are not currently supported for orders shipped to addresses outside the US.

- Returns must be initiated via our email at hello@urban-court.com, and your order number must be sent. Items returned without first initiating the return process will not be accepted.

- Products listed as "Final Sale" are not eligible for return or exchange.

- Returns that do not meet our policy will not be accepted and will be sent back to you.

- Our customer support is available 9-5 Monday-Friday to assist you with any questions or concerns regarding returns. Please find them with the widget on the bottom right of the page or send an email to hello@urban-court.com

Initiating a Return

- Submit a return request through our email hello@urban-court.com . Include your return order number and email address linked to the online order.

- Include your reason for returning and return outcome (full refund, exchange, or store credit).

- Once your return request has been submitted, we will send you a pre-paid shipping label

- Affix the label to the original package and ship it back to us within 7 days of initiating the return. Returns that are not shipped back within 7 days will be canceled. 

Full Refunds

- If you request a full refund for your returned items, once we have received your return package, we will issue a refund within 7* business days. You will be notified via email once the process is complete.

- During the holiday season, return processing may be delayed. 

- Refunds will be applied to the payment used for the original purchase, minus the shipping cost for the original order 

Exchanges

- We offer color and size exchanges for products of the same style and value. Special offers or bundles are not eligible for exchange.

- If you want to exchange a product for a new color or size, provide your exchange option when sending your email request.

- Once your return package is received, your exchange order will be shipped within 3 business days.

Store Credit

- You can receive store credit for your returned items, which can be applied to a new order on urban-court.com.

- Store Credit is available as soon as we receive your return.

- The shipping cost for the original order will not be credited.

- Items received as gifts can be exchanged for a new color/size or returned for store credit. 

- To initiate a gift return, submit a return request through our email at hello@urban-court.com. Include the order number and email address linked to the online order.

US Standard Shipping: This is our default shipping option, with an estimated delivery time of 3-5 business days within the contiguous United States.

Second Day Air: If you need your order faster, you can choose our 2nd Day Air option, with an estimated delivery time of 2 business days. Orders with 2-day shipping are shipped the same day if placed before 12 PM EST Monday through Friday, or otherwise the following business day. Please note expedited orders placed over the weekend or on US holidays will not ship until the next business day.

Overnight: The fastest shipping method available is overnight shipping, with an estimated delivery time of 1 business day. Orders with overnight shipping are shipped the same day if placed before 12 PM EST Monday through Friday or otherwise the following business day. Please note expedited orders placed over the weekend will not ship until Monday.

For customers in Canada: We offer international shipping with an estimated delivery time of 4-7 business days once shipped. All duties and customs costs are the customer's responsibility after purchase.

For customers worldwide: We offer international shipping with DHL, and the estimated delivery time depends on the country. All duties and customs costs are the customer's responsibility after purchase.

Shipping charges are based on the shipping method and will be displayed during checkout for your review before you complete your purchase.

Our current shipping rates are listed below. These values are subject to change:

Standard Shipping – $15.00*

Second Day Air – $24.00

Overnight – $50.00

Canada – $30.00

Other countries To be confirmed on your order

*If your total order is over $100.00, your order will ship free via Standard Shipping.

It is crucial to provide accurate and complete shipping information during checkout. Urban Court l is not responsible for shipping delays or delivery issues caused by incorrect or incomplete address details.